About Us

• FireHoseSupply.com was established in 2010 as with it's headquarters located at 2730 Akron Road, Wooster, Ohio, 44961.  We operate a second warehouse at 437 Ohio Ave, Richmond, California.  
• We distribute fire safety products to all 50 states with free & same-day shipping on most items.
• Providing expert knowledge, fast shipping times, and excellent customer service has allowed our company to grow exponentially.  We're proudly adding more than 1,000 American made products to our catalog each year.  
• Our customers have given us this success and we continue to serve them enthusiastically everyday.  

✔️ Delivery

All products are shipped within 24 hours of ordering Monday-Friday unless otherwise specified on the individual product description page. Your tracking number will be sent via email. Your item will ship from one of our three warehouses (California, Ohio, New York) depending on your location and stock availability. Most orders ship via USPS Air Priority, UPS Ground, or FedEx Ground. Most items ship free. If you need express shipping, please call us 1 (510) 214-3093 and ask us for help.

✔️ Returns

Returns on most new and unused items are accepted within 30 days of purchase for unless otherwise posted as "Special Order", "Used", "Bulk Discounted Orders", "International Orders" or "Rare Fitting" in the product description. Buyer pays shipping for returns. 25% restocking fee is applied to all returns. Returns must be approved before sending in. Contact us for an RGA number for approval before you send in your returns. Once your returns slip has been issued it will list instructions with a ship-to address. Any return orders sent without an RGA authorization may be rejected.

✔️ Special Order, Custom Order, Bulk Discount Orders, Rare Fittings & International Order Items

Special order, custom order, bulk discount orders, rare items & international order items cannot be cancelled or returned. Rare fittings include but are not limited to 2" NH (NST) and 3" NH (NST) fittings. Please make sure you are 100% sure of the product specifications you are ordering. If you don't fully understand the products you are ordering, please ask us for help to confirm the correct specifications you're looking for. Special order items are usually non-standard parts or bulk orders that are custom made directly from the factory.

✔️ Cancelled Orders

If you order has not been shipped it's possible to cancel. Cancelled orders are subject to 5% transaction fee. Cancelled orders due to backordered on listed "IN STOCK" items are not subject to a 5% transaction fee.

 

✔️ Warranty Information

All products will always be covered under their listed warranty. Product warranties are listed toward the bottom of each product description page. If you are unsure about your item warranty, always contact us before your purchase +1(510) 214-3093 or sales@firehosesupply.com