All products are shipped within 24 hours of ordering Monday-Friday unless otherwise specified on the individual product description page. Your tracking number will be sent via email. Your item will ship from one of our three warehouses (California, Ohio, New York) depending on your location. Most orders ship with USPS Air Priority, UPS Ground, or FedEx Ground. Most items ship free. Used items may have additional shipping & handling charges. If you need express shipping, please call us 1 (510) 214-3093 and ask us for help.
Returns on most new and unused items are accepted within 30 days of purchase for unless otherwise posted as "Special Order Items or Custom Items or Used Item" in the product description. Buyer pays shipping for returns. 15% restocking fee is applied to all returns. Please ship your items to Fire Hose Supply -ATTN: Returns, 437 Ohio Ave, Richmond, CA, 94804.
✔️ Special Order & International Order Items
Special order & international order items cannot be cancelled or returned. Please make sure you are 100% sure of the product specifications you are ordering. If you don't fully understand the products you are ordering, please ask us for help to confirm the correct specifications you're looking for. Special order items are usually non-standard parts or bulk orders that are custom made directly from the factory.